Why I Love Ruoff Home Mortgage

Alisa is buying her first home through Ruoff Home Mortgage and was scheduled to close tomorrow.  Earlier this week, Alisa made a boo-boo.  Not an intentional boo-boo.  Not even a really big boo-boo.  Never-the-less, it was a boo-boo and it broke some of the rules that need followed for mortgage lending these days.

Now, I’ve been a mortgage lender for over a decade.  I’ve worked at a few places.  I’ve talked to a ton of other mortgage lenders.  I know this boo-boo and I know what it typically does to the mortgage process.  It typically stops everything dead it its tracks and – best case – gets the mortgage closing delayed by a week or more.

So, Alisa made a boo-boo and told me about it yesterday afternoon.  Did I mention she was scheduled to close tomorrow?  Yep, she was scheduled to close tomorrow until the brakes got hit with the ‘oh crap’ aforementioned mortgage rule breaking boo-boo.

So, why do I love Ruoff Home Mortgage, you ask?  This is why.  When the boo-boo hit our radar, Ruoff Home Mortgage fixed it.  Fast.  We told Alisa what we needed from her and she got it to us this morning at 9:30.  It was to the mortgage underwriter by 10:00.  The underwriter reviewed it immediately and approved the file by 12:00.  The auditor reviewed it by 1:00 and it was in closing by 2:00. 

Alisa not only WAS closing on her mortgage tomorrow, Alisa IS closing on her mortgage tomorrow.  All because Ruoff Home Mortgage gets that these are people’s lives we’re dealing with and is willing to do whatever they possibly can to make things work for our customers.

So, I love Ruoff Home Mortgage.  If you work with us, I bet you’ll love us too.